Privacy Policy

1. Introduction

Please read this policy before using our website, services, or products. We are committed to caring for, protecting, and respecting your privacy and keeping your personal data secure. The main goal of this Privacy Policy is to let you know that we care about your data.

 

With Maple Hill Farm’s history of customer service and thousands of customers and transactions, your personal/business information is safe with us. Your credit card number is NOT stored on our servers.

 

2. Who we are

Maple Hill Farm - Barton, VT LLC. is a small family-owned maple farm run by Nick and Stephanie Lussier. We produce and sell maple syrup and other maple-related products.

Our physical address is: 1956 Maple Hill Road, Barton, Vermont, 05822. We can be reached by phone at (802) 673-2303. Our website address is www.maplehillfarmbartonvt.com.

 

3. What personal data we collect and why we collect it

Your contact information

We collect information from you when you register on our website and/or during the checkout process on our store.

 

While you visit our website, we’ll track:

· Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

· Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping

· Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

 

We’ll also use cookies to keep track of cart contents while you’re browsing our website.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as to:

· Send you information about your account and order

· Respond to your requests, including refunds and complaints

· Process payments and prevent fraud

· Set up your account for our store

· Comply with any legal obligations we have, such as calculating taxes

· Improve our store offerings

· Send you periodic emails containing coupons and specials for syrup and gifts, along with recipes and news about the farm, if you choose to receive them.

 

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

 

We will also store comments or reviews, if you choose to leave them.

 

Payments

We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information. Please see the Square Privacy Policy for more details.

 

Contact forms

Certain areas of our website use contact forms in order to generate an email message directed to us. These forms capture personal data such as your name and email address so that we can respond to your inquiry. We do not use this information for marketing purposes.

 

Cookies

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

 

If you leave a comment on our website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you have an account and you log in to our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Embedded content from other websites

Our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

When you use our website, our tracking service providers such as Google Analytics collect information using various technologies, including cookies and pixel tags (which are also called clear GIFs, web beacons, or pixels).

 

Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, and track usage of our resources. These service providers may use cookies to collect and store information about your device, such as time of visit, pages visited, time spent on each page of our website, links clicked and conversion information, browser, mobile network information, and type of operating system used.

 

4. Who we share your data with

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

 

Third Party Vendors: we may share information about you with third party vendors who need to know information about you in order to provide their services to us or to you. For example: Square to process your online payments, shipping providers like USPS and UPS to calculate shipping rates and generate shipping labels, fraud prevention services to analyze payment transactions, and postal/email services to help us communicate with you.

 

Legal Requests: we may disclose information about you in response to a court order or other governmental request.

 

Business Transfers: in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Maple Hill Farm – Barton, VT LLC. goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

 

With Your Consent: we may share and disclose information with your consent or at your direction.

 

Aggregated or De-Identified Information: we may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services, de-identified screenshots or de-identified code snippets.

 

5. How long we retain your data

If you leave a comment, or review, it and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments or reviews automatically instead of holding them in a moderation queue.

 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

If you make a purchase, we retain your billing information and order details for at least 7 years – for accounting purposes.

 

Finally, we keep Google Analytics and other tracking data indefinitely, to allow for a smooth running of our business and compare analytics trends over the years.

 

6. What rights you have over your data

All registered customers may make any changes to their information at any time by logging in to the shopping cart area and going to the “My Account” page.

 

If you have an account on our website or have left a review or a comment, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

7. Where we send your data

Visitor comments, reviews, etc. may be checked through an automated spam detection service. Other data may be shared with trusted third parties who assist us in operating our website, conducting our business, and/or servicing you.  These third parties agree to keep this information confidential.

 

8. How we protect your data

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

 

We use a secure server and maintain a “PCI Compliant” status. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

 

After a transaction, your sensitive private information (credit cards, social security numbers, financials, etc.), if applicable, IS NOT stored on our servers.

 

9. Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these third party websites.

 

10. Children’s Online Privacy Protection Act compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

11. Online Privacy Policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

12. Terms of Service

Please also visit our Terms of Service page establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

13. Your consent

By using our website, you consent to our website Privacy Policy.

 

14. Changes to our Privacy Policy

Maple Hill Farm – Barton, VT LLC. may revise this Privacy Policy at any time without notice. By continuing to use our website after any changes come into effect, you agree to the revised Policy.